Procurement Department Complaints Procedure

DFID’s Procurement Group aims to conduct its core business through processes that demonstrate fair, open and transparent contracting practices and protection for all parties under the law.

Procurement Group will thoroughly investigate any complaints about the way we handle requests for information, our tendering procedures or any contractual matters.

Most complaints can be dealt with quickly and successfully with the relevant Contract Officer. However, if you feel your enquiry has not been dealt with satisfactorily you can refer the matter to Procurement Group's Complaints Officer:

Tony Gardner
Head of Procurement Group
Room AH 4.10, 4th Floor
Abercrombie House,
Eaglesham Road,
East Kilbride,
Glasgow
G75 8EA

Telephone +44 (0) 1355 843441
Mobile: 07900 901277
email: t-gardner@dfid.gov.uk

He will investigate and provide a full response within 4 weeks of receiving a complaint. Where this is not possible an interim response will be issued no later than 2 weeks after you have reported the matter. The interim response will indicate when a full reply may be expected.

In the event that the matter remains unresolved, suppliers may wish to raise their concerns to Office of Government Commerce’s Supplier Feedback Service. Further explanation of the service can be found on the OGC website

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