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Freedom of Information Act Complaints Procedure

DFID operates the following Complaints Procedures under the Freedom of Information Act 2000 and the Environmental Information Regulations 2004.

If you are dissatisfied with our handling of a request for information under these regimes, you are entitled to a review of your request by DFID.  A member of staff who was not involved with the original request will undertake the internal review.  If you wish to have the handling of a request reviewed or have any complaints on DFID's compliance with Freedom of Information, write to or e-mail:

Openness unit
DFID
Abercrombie House
Eaglesham Road
East Kilbride
Glasgow G75 8EA

Tel: +44 (0) 1355 84 3366 | Fax: +44 (0) 1355 84 3632
Email: foi@dfid.gov.uk

If after the outcome of DFID's review you are still dissatisfied, you can raise your complaint to the Information Commissioner. Requests for a review by the Information Commissioner should be made in writing directly to:

The Information Commissioner
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

Tel: 01625 545 700 | Fax: 01625 545 510
Website: www.informationcommissioner.gov.uk

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