DFID’s Procurement Group aims to conduct its core business through processes that demonstrate fair, open and transparent contracting practices and protection for all parties under the law.
Procurement Group will thoroughly investigate any complaints about the way we handle requests for information, our tendering procedures or any contractual matters.
Most complaints can be dealt with quickly and successfully with the relevant Contract Officers. However, if you feel your enquiry has not been dealt with satisfactorily you can refer the matter to Procurement Group's Complaints Officers:
Joan KerrHead of Programme Sourcing TeamAH 4th Floor, EWAbercrombie HouseEaglesham RoadEast KilbrideGlasgowG75 8EA
Telephone: +44 (0) 1355 3473email: j-kerr@dfid.gov.uk
Debbie HealyHead of Strategic SourcingAH 4th Floor, EWAbercrombie HouseEaglesham RoadEast KilbrideGlasgowG75 8EA
Telephone: +44 (0) 1355 3465email: d-healy@dfid.gov.uk
The Complaints Officers will investigate and provide a full response within 4 weeks of receiving a complaint. Where this is not possible an interim response will be issued no later than 2 weeks after you have reported the matter. The interim response will indicate when a full reply may be expected.
In the event that the matter remains unresolved, suppliers may wish to raise their concerns to Cabinet Office’s Supplier Feedback Service. Further explanation of the service can be found on the Cabinet Office website.
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