Action 1 – Departmental boards will include an active Digital Leader, who will lead on the development and delivery of departmental digital strategies.
DFID response: We currently have a Digital Leader who is both on DFID’s Departmental Board and the Executive Management Committee. We will establish a digital operations unit, reporting to the Digital Leader, that will take responsibility for overseeing the delivery of this strategy.
Action 2 – Services handling over 100,000 transactions per year will be redesigned, operated and improved by a suitably skilled, experienced and empowered Service Manager.
DFID response: Not directly relevant, as no service carries out that volume of transactions, however we will work with our corporate service teams to ensure that where current services need to be improved, streamlined or made simpler, we will ensure those involved in the process have access to the appropriate advice and guidance.
Action 3 – All departments will ensure they have appropriate digital capability in-house, including specialist skills.
DFID response: To support our Digital Leader, we will establish a digital operations unit, which will co-ordinate the current activities of communications, systems delivery and programme design, and take responsibility for overseeing the delivery of this strategy.
Action 4 – Cabinet Office will support improved digital capability across departments.
DFID response: We will work with Government Digital Service colleagues to ensure we have the skills and capabilities we need to deliver DFID priorities. We will develop a programme of skills development, which will include delivering the proposed Civil Service learning modules.
Action 5 – All departments will redesign services handling over 100,000 transactions each year.
DFID response: Not relevant currently, as no service carries out that volume of transactions, but where we do redesign transactions, we will ensure we apply the user centred principles developed by the Government Digital Service.
Action 6 – From April 2014, all new or redesigned transactional services will meet the digital by default service standard.
DFID response: Although DFID does not currently have many transactions, this is still a priority area in which to achieve efficiencies. Any redesigned services will meet the Digital by Default service standard.
Action 7 – Corporate publishing activities of all 24 central government departments will move onto GOV.UK by March 2013, with agency and arms-length bodies online publishing to follow by March 2014.
DFID response: We have a transition manager in place and intend to meet this deadline. We have a transition manager in place and intend to meet this deadline.
Action 8 – Departments will raise awareness of their digital services so that more people know about them and use them.
DFID response: We will communicate with our audiences to encourage them to use digital services when they become available, eg for recruitment and for feedback about how projects are working. Mentioned throughout this strategy.
Action 9 – there will be a cross-government approach to assisted digital. This means that people who have rarely or never been online will be able to access services offline, and we will provide additional ways for them to use the digital services.
DFID response: DFID delivers very few transactional services but, where we do provide services, we will always look to be consistent and accommodate the needs of all users.
Action 10 – Cabinet Office will offer leaner and more lightweight tendering processes, as close to the best practice in industry as or regulatory requirements allow.
DFID response: We will adapt our procurement processes as needed to take advantage of the new leaner and more lightweight tendering processes in relation to procurement of digital services.
Action 11 – Cabinet Office will lead in the definition and delivery of a new suite of common technology platforms which will underpin the new generation of digital services.
DFID response: This is not relevant to the department at this time as DFID is not re-engineering any transactions.
Action 12 - Cabinet Office will continue to work with departments to remove legislative barriers which unnecessarily prevent the development of straightforward and convenient digital services.
DFID response: We are not aware of any significant legislative barriers to achieving digital by default for our services. If legislative barriers do arise as we rebuild services, we will work with Cabinet Office to amend these.
Action 13 Departments will supply a consistent set of management information (as defined by Cabinet Office) for their transactional services.
DFID response: Not directly relevant at this time as DFID does not carry out transactions at the volume to be monitored by Cabinet Office, however the digital operations team will produce a dashboard which aggregates key measurements of DFID transactions and activities, to enable to the organisation to monitor and track improvements as services are developed.
Action 14 – Policy teams will use digital tools and techniques to engage with and consult the public.
DFID response: We will review previous consultations and promote the techniques which have been successful across the department; ensuring policy teams have a programme of support and guidance to use them effectively. Plus we will pilot new ways of gathering feedback from the people directly affected by aid projects.
Next section: Annex 2 Transactions detail
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