Our policies and procedures

Staff policies

• Rules and tools for staff – guidance on rules, procedures and policies for all staff. This is known in DFID as the 'Blue Book'
• Policies and procedures for recruiting staff – how DFID recruits its staff
• Personal data policy – how DFID will handle your personal data, and information on how you can access it

Customer service

• Public enquiries – your first point of contact at DFID. The Public Enquiry Point can answer many of your questions, or put you in touch with other officials who can help
• Complaints procedure – if you are dissatisfied with any part of the service DFID offers, you can lodge a complaint