DFID aims to provide an efficient service to the public in the UK and overseas. If you are unhappy about the standard of service that you have received from the Department, we would like to hear about it so that we can improve our service in the future.
If you have a complaint that involves another DFID department, you should first contact the officer who handled your initial enquiry. Should you not be satisfied with the response, please contact the appropriate Head of Department. If you need guidance as to who this might be, contact the Public Enquiry Point:
Refer to Ombudsman. If you remain dissatisfied, you can contact your MP and ask for your complaint to be referred to:
The Parliamentary and Health Service OmbudsmanMillbank TowerMillbankLondonSW1P 4QPComplaints Helpline: 0345 015 4033
You can write to your MP at:
House of CommonsWestminsterLondonSW1A 0AA